Dell datasafe online not updating top dating sites for young people
As part of our commitment to excellence and ongoing training for our agents, your feedback is being shared to reinforce the best way to handle similar issues.Our commitment is to resolve the customer’s issue the first time – sometimes that involves a conversation around what is covered in the warranty or not but selling warranties during the support engagement is not the primary route to resolving a customer issue. During our testing we found helpful answers through the company’s Interactive Support Agent, live chat and even Dell’s Facebook and Twitter accounts.
We said we weren’t interested, at which point Denzil hastily asked us to at least speak to his manager, who could tell us more about the offer.
We could pay a one-time fee (with 72 hours of additional support), but this would run us 9 for the single incident.
He also offered us a 9 Value-Bundled Plan that would cover four major incidents for the next year, including support for other Dell-manufactured devices such as desktops and printers.
When his manager, Raj, got on the phone, he explained that Dell Data Safe Online would be free for 2GB of backup storage for one year.
Beyond that, Raj said, there is an option to extend for two or three more years of service for a fee.